IT Shares Super Tips For Working Remotely

April 3, 2020 by Marketing Services

If you need tips on how to improve your remote workplace experience, our IT staff can save your day! They have hosted a few Zoom calls to share best practices and to answer any and all questions you have. The To the Point Blog is recapping some common learnings for you right here.

General Tips

  • If you have a company laptop and just need to check email, connect to Wi-Fi and launch Outlook. No need to connect to the VPN.
  • For your best remote experience, do not connect to the VPN AND use Virtual Workspace. Connecting to both at the same time can cause a decrease in performance.
  • Connecting your PC to the Internet via hardwire (with an Ethernet cable) will give you a better performing connection.
  • If you experience frequent VPN disconnections, the best thing to do is contact your internet service provider. Discuss with them the need to use your corporate VPN without interruption. They may be able to make some adjustments to alleviate the frequent drops.
  • Please make sure to save your work frequently. This is friendly reminder so that you don’t lose something important.

Virtual Workspace Tips

  • When you are finished with your Virtual Workspace Session, sign out by going to the start menu, selecting the profile icon, and then selecting sign out. This will end your session.
  • The disconnect button on the top navigation bar should only be used when your session is stuck and you are not able to use the sign out method listed in number one. The disconnect button does NOT end your session; rather, it disconnects your PC from the running session. Using this disconnect button as a way to end your session could cause issues when trying to reconnect or start a new session in the future.
  • If you are going to be inactive for more than 90 minutes, please make sure to sign out using the method in number one. After 90 minutes of inactivity, your session will disconnect and you could lose work if you have not saved.
  • It is recommended to use Skype for business either in your Virtual Workspace session OR on your local computer, NOT on both at the same time. This can cause some messages to go to your local PC and some to go to your Virtual Workspace session, resulting in confusion.

ShareFile

ShareFile is the best option to share files with clients. If you do not have a ShareFile license, please contact IT Support.

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